General

Come in appropriate attire you can move comfortably in. Footwear is not required in our classes - kindly place them on the shoe racks
Store all personal belongings in the lockers and keep the locker key with you. We are not liable for any loss or damage to personal belongings
Mats and props are available but you may bring yours if you'd like
There are shower facilities with basic shower essentials. We DO provide towels, both sweat and shower towels, no need to bring yours. A basic hairdryer is available
There is a water dispenser available. Cups are provided.
Do arrive 5-10minutes before your class. To ensure minimal disruption to the ongoing classes, latecomers might be denied entry.

Membership

Start date of membership will be requested at purchase. Payment will be deducted on the membership start date (decided by you), with subsequent payments, if any, taking place automatically every 4 weeks after
Unused class credits will expire automatically at the end of each 4-week cycle. Credits under a membership are not allowed to be rolled over to the next cycle

Complementary pauses are given with each membership. Additional pauses are chargeable at $5 per week
Requests to pause membership must be submitted at least 3 working days before the start date of the requested pause period
No backdated pausing/extension requests will be accepted

All memberships renew automatically on the day after the 4-week cycle ends
An email must be sent in to enquiry@prorehab.sg to request for membership cancellation
Requests to cancel membership must be emailed in at least 5 working days before the next renewal date.
Early cancellation of memberships before the lock-in period ends is chargeable at $75

All class packs, including the Newcomer’s Trial, must have their first class reserved and attended within 30 days of purchase. Class packs that do not do so will have the validity period be offset accordingly while Newcomer’s Trials will be suspended
Validity of all class packs starts from either a) first class attended or b) 30 days after its date of purchase, whichever comes first

Everyone, whether you’re a first-timer or an existing member, gets to purchase the Newcomer’s Trial once
Multiple purchases/usages of the Newcomer’s Trial from the same person will have the credits forfeited and amount paid will not be refunded

Requests to extend or suspend class packs are reviewed on a case-by-case basis and subjected to approval. Situations involving health/medical reasons must be supplemented by medical certifications while those involving travel, supplemented by travel documents
Extension and/or suspension requests must be emailed in before or during given situations. No backdated Extension or Suspension requests will be entertained.
- I.e., requests emailed in after duration stated on medical certifications and/or travel period will not be taken into consideration
If granted, extensions and suspensions are according to stated duration on supporting medical and/or travel documents. If a transfer of class pack is necessary and request is granted, a second transfer or request to transfer class pack back to original account holder will not be allowed

Class reservations open 7-14 days in advance – right down to the time of class
All classes must be reserved with a valid class pack. No walk-ins are allowed. Show-ups without a class reservation will be denied entry into class

Class credits are forfeited for cancellations made less than 12 hours from time of class. Forfeited class credits are strictly not reimbursed. Situations involving health/medical reasons must be supplemented with medical certificates and will be reviewed on a case-by-case basis

Classes that do not meet the minimum number of signups will be cancelled. Class cancellation emails will be sent to notify remaining signups
Ensure that your account on Classfit is subscribed to our emails and that enquiry.com is listed as an approved sender to the email address associated to the account you have with us. This allows for prompt communication